Here is a list of the most common reasons:

1. The email you entered when purchasing the upgrade is different than the one on your beadtool.net account.
2. The name you used to purchase wasn't exactly the same as what's on your account here.
3. The email could have landed in your Spam/Junk folder.

If you haven't received the email you're supposed to get after upgrading, please drop me a line so that we can get your account situated!